Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes: • Personal Information: Name, email address, phone number, and university ID • Academic Information: Course enrollment, grades, attendance records • Usage Data: How you interact with our platform, features used, and time spent • Device Information: Browser type, IP address, and device identifiers • Communication Data: Messages sent through our platform

We use the information we collect to: • Provide, maintain, and improve our services • Process and manage your academic records • Send you notifications about classes, grades, and important updates • Respond to your comments, questions, and support requests • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and other illegal activities • Personalize and improve your experience on our platform

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • With Your University: We share academic data with your educational institution as required for academic administration • With Service Providers: We may share information with third-party vendors who help us operate our platform • For Legal Reasons: When required by law or to protect our rights and safety • With Your Consent: When you give us explicit permission to share your information

We implement robust security measures to protect your personal information: • Encryption: All data is encrypted in transit using SSL/TLS and at rest using AES-256 • Access Controls: Strict access controls ensure only authorized personnel can access data • Regular Audits: We conduct regular security audits and penetration testing • Backup Systems: Automatic backups ensure data recovery in case of incidents • Compliance: We comply with industry standards including GDPR and educational data regulations

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected: • Account Data: Retained while your account is active, deleted within 90 days of account closure • Academic Records: Retained as required by educational regulations (typically 5-7 years after graduation) • Usage Logs: Retained for 12 months for analytics and security purposes • Communication Records: Retained for 2 years for support and compliance purposes

You have the following rights regarding your personal information: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal obligations) • Portability: Request transfer of your data to another service • Objection: Object to certain types of data processing • Withdrawal: Withdraw consent at any time where processing is based on consent

We use cookies and similar tracking technologies to enhance your experience: • Essential Cookies: Required for the platform to function properly • Analytics Cookies: Help us understand how users interact with our platform • Preference Cookies: Remember your settings and preferences • Security Cookies: Help detect and prevent security threats You can manage cookie preferences through your browser settings.

Our platform may integrate with third-party services: • Google Analytics: For usage analytics and insights • Firebase: For authentication and real-time features • Cloud Storage Providers: For secure file storage • Payment Processors: For subscription payments (if applicable) These services have their own privacy policies governing their use of your information.

SmartCSE is designed for university students and staff who are typically 18 years or older. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by: • Posting the updated policy on our website • Sending you an email notification • Displaying a notice in the platform We encourage you to review this policy periodically.